Culture eats strategy for breakfast, operational excellence for lunch, and everything else for dinner. — Mark Fields … [Read more...]

http://www.5oclockreflections.com/5300-2/

“Carefrontation”

Learned a new concept today. Love the concept of “carefrontation”. Confront issues, and people, with a deep sense of empathy and softer rhetoric. The crude Hindi translation is to kill the snake, and not break the stick. Probably a more effective way … [Read more...]

Build Trust

Want to build trust in your workplace? Heed the advice of Charles Feldman. Here are the four essentials: 1) Sincerity - “I mean what I say, say what I mean, and act accordingly.” 2) Reliability - “You can count on me to deliver what I … [Read more...]

A Culture of Substance

“We finally got it right”. That was Rohini, commenting about our team. The right people, in the right places, at the right time, complementing each other. Everyone stepping up to the plate to pick up the slack. Smart, dedicated educators. People … [Read more...]